Terms & Conditions

Terms and Conditions

Article 1. Definitions

Offer: Any offer made to the consumer
Consumer: The natural person who does not act in the exercise of a profession or
business.
Buyer: The consumer who enters into an agreement with the seller.
Agreement: The (purchase) agreement for the sale and delivery of products
purchased by the consumer from Edorement, and…
Edorement: The provider, trader and seller of products and/or services to the
consumer, buyer.
Cooling-off period: the period within which the consumer can exercise their
right of withdrawal.
Day: calendar day.
Trader: the natural or legal person who offers products, (access to) digital content
and/or services to consumers at a distance.
Article 2. Identity of the trader
Edorement
Sportlaan 29
5652 CP Eindhoven
The Netherlands
email: info@edorement.com
KVK:
VAT identification number:
Article 3. Applicability
3.1. These terms and conditions apply to every offer made by Edorement and to
every agreement concluded between Edorement and the consumer.
3.2. Before the (distance) agreement is concluded, the text of these
terms and conditions is made available to the consumer. If this is not reasonably
possible, Edorement will indicate how the consumer can view the terms and
conditions, which are in any case published on the Edorement website,
so that the consumer can easily store the terms and conditions on a durable
data carrier.
3.3. In exceptional situations, deviations from these terms and conditions are possible if
this has been explicitly agreed with Edorement in writing.
3.4. These terms and conditions also apply to additional, amended and
follow-up purchases with the consumer.
Article 4. The offer
4.1. If an offer has a limited period of validity or is made subject to conditions,
this will be expressly stated in the offer.
4.2. The offer contains a complete and accurate description of the offered
products and/or services. The description is sufficiently detailed to allow the
consumer to properly assess the offer. Edorement uses
images that are a truthful representation of the offered
products and/or services. Edorement cannot guarantee that the colors in the images
correspond exactly to the actual colors of the product. Obvious mistakes or
obvious errors in the offer do not bind Edorement.
4.3. Every offer contains such information that it is clear to the consumer what
rights and obligations are attached to accepting the offer.
4.4. Edorement has the right to refuse an agreement with a potential buyer for a
reason it considers valid.
4.5. Delivery times and periods stated stated in Edorement's offer are indicative
and, if exceeded, do not entitle the consumer to dissolution or
compensation, unless expressly agreed otherwise.
4.6. If and insofar as a special offer applies, it does not automatically apply to
follow-up orders or reorders. Special offers are only valid insofar as they
are provided to the consumer.
Article 5. Formation of the agreement
5.1. The agreement is concluded at the moment the consumer accepts
the offer and meets the conditions attached to it.
5.2. If the consumer has accepted the offer electronically, the
trader will immediately confirm receipt of the acceptance of the
offer electronically. As long as receipt of the acceptance has not been confirmed by Edorement,
the consumer may dissolve the agreement.
5.3. If the agreement is concluded electronically, Edorement takes appropriate
technical and organizational measures to secure the electronic transfer
of data and Edorement ensures a secure online environment. If the consumer
can pay electronically, Edorement will observe appropriate security measures
to that end.
5.4. Edorement is not bound by an offer if the consumer could reasonably have
expected or should have understood or ought to have understood that the offer contains an
obvious mistake or clerical error. The consumer cannot derive any rights from this
mistake or clerical error.
Article 6. Right of withdrawal and cooling-off period
6.1. The consumer has the right to exercise her right of withdrawal within the statutory period of 14 days
with regard to non-custom-made products.
6.2. The cooling-off period referred to in paragraph 1 starts on the day the consumer has
received the product.
6.3. If withdrawal applies, the consumer will handle the
products and packaging with care. She will only unpack or use the product to the extent
necessary to establish the nature, characteristics and functioning of the product.
6.4. The costs of returning the product are borne by the consumer.
6.5. If the consumer exercises his right of withdrawal, he shall notify Edorement within the
cooling-off period by sending an email to:
info@edorement.com. Edorement will inform the consumer about the further
return steps.
6.6. The consumer returns the product with all delivered accessories, if
reasonably possible in its original condition and packaging, following the reasonable and clear
instructions provided by Edorement.
6.7. Products that cannot be taken back because they are custom-made are excluded
from the right of withdrawal. This is expressly stated in the offer.
6.8. The consumer is only liable for any diminished value of the product that is the
result of handling the product in a way that goes beyond what is permitted in paragraph
1.
Article 7. Performance of the agreement
7.1. Edorement will perform the agreement to the best of its knowledge and ability.
7.2. The consumer ensures that all information which Edorement indicates
is necessary, or which the consumer should reasonably understand to be
necessary for the performance of the agreement, is provided to Edorement in a timely
manner. If the information required for the performance of the agreement has not been
provided to Edorement in time, Edorement has the right to suspend the performance of the
agreement.
7.3. Edorement is not liable for damage, of any kind, arising
because Edorement relied on incorrect and/or incomplete information provided by the
consumer, unless this incorrectness or incompleteness was known to Edorement.
7.4. The consumer indemnifies Edorement against any claims by third parties who
suffer damage in connection with the performance of the agreement and which is
attributable to the consumer.
Article 8. Conformity and warranty
8.1. Edorement guarantees that the products and/or services comply with the
agreement, the specifications stated in the offer, the reasonable requirements of
soundness and/or usability and the statutory provisions and/or government regulations
in force on the date the agreement was
concluded.
8.2. Edorement does not guarantee that the product is suitable for anything other than normal
use.
GARANTIE?
Article 9. Payment
9.1. Unless otherwise provided in the agreement or additional conditions,
the amount due must be paid immediately after the conclusion of the
agreement.
9.2. The consumer has the duty to report inaccuracies in payment details provided or
stated to Edorement without delay.
9.3. If the consumer does not meet his payment obligation on time, he is granted a
period of 14 days to meet the payment obligation. If payment is not made
within this 14-day period, statutory interest will be charged on the amount still
due and Edorement is entitled to charge the extrajudicial collection costs
it has incurred.
Article 10. Delivery
Article 10.1. Edorement will exercise the greatest possible care when
receiving and executing orders for products and when assessing
requests for the provision of services.
Article 10.2. The place of delivery is the address that the consumer has made known
to the trader.
Article 10.3. If delivery is delayed, or if an order cannot be fulfilled or can
only be fulfilled in part, the consumer will be notified of this no later than 30
days after placing the order. In that case, the consumer has the
right to dissolve the agreement free of charge.
Article 10.4. After dissolution in accordance with the previous paragraph, Edorement will refund the amount the
consumer has paid without delay.
Article 10.5. The risk of damage and/or loss of products rests with the
trader until the moment of delivery to the consumer or a representative designated in advance and
made known to the trader, unless expressly agreed
otherwise.
Article 11. Retention of title
Ownership of the delivered products only passes to the consumer after he has
paid the total amount due to the trader. The risk of the products
passes to the consumer at the moment of delivery.
Article 12. Complaints procedure
12.1. Edorement has a sufficiently publicized complaints procedure and
handles complaints in accordance with this complaints procedure.
12.2. Complaints about the performance of the agreement must be submitted to Edorement within a reasonable time after
the consumer has discovered the defects,ll fully and clearly described
.
12.3. Complaints submitted to Edorement will be answered within a period of 14 days from the
date of receipt. If a complaint foreseeably requires a longer processing time,
Edorement will respond within a period of 14 days with a
confirmation of receipt and an indication of when the consumer can expect a more detailed
answer.
Article 13. Additional provisions
13.1. The agreement between Edorement and the consumer to which these terms and
conditions relate is governed exclusively by Dutch law.
13.2. The trader is entitled to amend these terms and conditions. Amendments to theseterms only take effect after they have been published.