Need help?
FAQs
Order & Shipping
Absolutely! We ship globally. The shipping fees will be added at the checkout stage.
It depends on your location. Orders placed before 16:30 are shipped the same business day. Orders placed after 16:30 will be shipped the next business day. Packages are usually sent as letterbox parcels. Delivery details and a possible Track & Trace can be found in the confirmation email.
The shipping costs for letterbox delivery within the Netherlands are €4.95. Orders over €49.95 are shipped for free. Shipping to Belgium costs €7.75. European shipping costs €12.95, and international shipping costs €19.95.
Haven’t received your package? For any issues with your delivery, please contact us at support@edorement.com, and we’ll resolve it for you.
We accept payments from Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Bancontact, iDeal, and Klarna.
Exchanges and Returns
After receiving your order, you have a 14-day cooling-off period. Within these 14 days, you can return your order if it is unworn and/or undamaged.
The return costs are at your own expense and depend on the shipping carrier you use. If you would like to return a product, please email us, and we will send you further instructions.
If you would like to exchange an item, we kindly ask you to return the order and place a new order for the desired item.
When you return an item, the purchase amount will be refunded to your bank account. If you paid with a credit card, the amount will be credited back to it. If you (partially) paid for your order with a gift card, you will receive a new digital gift card with the corresponding value of that part of the purchase.
Once your return arrives at our warehouse, you will receive a confirmation email. After processing the return, we aim to refund the amount to your account within 14 business days.
Warranty
Edorement offers a 6-month warranty on discoloration of the jewelry. This warranty does not apply if the jewelry has been used improperly.
By consciously choosing high-quality, hypoallergenic, and nickel-free steel (high medical grade stainless steel), we ensure that our customers can enjoy our jewelry anytime and anywhere without worry. Our jewelry is water-resistant: whether you're enjoying a refreshing swim in the ocean or simply doing the dishes, our pieces will not discolor or fade.