Terms of Service

Article 1. Definitions

Offer: Any offer made to the consumer

Consumer: The natural person who does not act in the exercise of a profession or business.

Buyer: The consumer who enters into an agreement with the seller.

Agreement: The (purchase) agreement for the sale and delivery of products purchased by the consumer from Edorement.

Edorement: The provider, trader and seller of products and/or services to the consumer, buyer.

Cooling-off period: the period within which the consumer can exercise his right of withdrawal.

Day: calendar day.

Trader: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance.

 

Article 2. Identity of the trader

Edorement

Operated by TRS BRANDS LLC

30 N Gould St Ste R

Sheridan, WY 82801

United States

 

Email: info@edorement.com

 

Article 3.  Applicability

3.1. These terms and conditions apply to every offer made by Edorement and to every agreement concluded between Edorement and the consumer.

3.2. Before the agreement (at a distance) is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, Edorement will indicate how the consumer can view the terms and conditions, which are in any case published on the Edorement website, so that the consumer can easily save the terms and conditions on a durable data carrier.

3.3. In exceptional situations, deviations from these terms and conditions are possible if this has been explicitly agreed with Edorement in writing.

3.4. These terms and conditions also apply to additional, amended and follow-up purchases with the consumer.

 

Article 4. The offer

4.1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

4.2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. Edorement uses images that give a truthful representation of the products and/or services offered. Edorement cannot guarantee that the colors in the images match the actual colors of the product exactly. Obvious mistakes or obvious errors in the offer are not binding on Edorement.

4.3. Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

4.4. Edorement has the right to refuse an agreement with a potential buyer for a reason that is valid for Edorement.

4.5. Delivery times and periods stated in Edorement's offer are indicative and, if exceeded, do not entitle the consumer to dissolution or compensation, unless expressly agreed otherwise.

4.6. If and insofar as a special offer applies, it does not automatically apply to follow-up orders or repeat orders. Special offers are only valid insofar as they are provided to the consumer.

 

Article 5. Conclusion of the agreement

5.1. The agreement is concluded at the moment the consumer accepts the offer and meets the conditions attached to it.

5.2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of the acceptance has not been confirmed by Edorement, the consumer may dissolve the agreement.

5.3. If the agreement is concluded electronically, Edorement will take appropriate technical and organizational measures to secure the electronic transfer of data and Edorement will ensure a safe online environment. If the consumer can pay electronically, Edorement will observe appropriate security measures to that end.

5.4. Edorement is not bound by an offer if the consumer could reasonably have expected, should have understood or ought to have understood that the offer contains an obvious mistake or clerical error. The consumer cannot derive any rights from this mistake or error.

Article 6. Right of withdrawal and cooling-off period

6.1. The consumer has the right to exercise her right of withdrawal within the statutory period of 14 days with regard to non-customized products.

6.2. The cooling-off period referred to in paragraph 1 starts on the day the consumer received the product.

6.3. If withdrawal applies, the consumer will handle the products and packaging with care. She will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product.

6.4. The costs of returning the product are borne by the consumer.

6.5. If the consumer exercises his right of withdrawal, he will report this to Edorement within the cooling-off period (14 days) by sending an email to: info@edorement.com. Edorement will inform the consumer about the further return steps.   

6.6. The consumer returns the product with all accessories supplied, if reasonably possible in original condition and packaging, in accordance with the reasonable and clear instructions provided by Edorement.

6.7. Products that cannot be taken back because they are custom-made are excluded from the right of withdrawal. This is expressly stated in the offer.

6.8. The consumer is only liable for any decrease in value of the product that results from handling the product in a way that goes beyond what is permitted in paragraph 1.

 

Article 7. Performance of the agreement

7.1. Edorement will perform the agreement to the best of its knowledge and ability.

7.2. The consumer ensures that all information which Edorement indicates is necessary, or which the consumer should reasonably understand to be necessary for the performance of the agreement, is provided to Edorement in a timely manner. If the information required for the performance of the agreement has not been provided to Edorement in time, Edorement has the right to suspend the performance of the agreement.

7.3. Edorement is not liable for damage, of any kind whatsoever, arising because Edorement relied on incorrect and/or incomplete information provided by the consumer, unless Edorement was aware of this incorrectness or incompleteness.

7.4. The consumer indemnifies Edorement against any claims from third parties who suffer damage in connection with the performance of the agreement and which is attributable to the consumer.

 

Article 8. Conformity and warranty

8.1. Edorement guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date the agreement was concluded.

8.2. Edorement does not guarantee that the product is suitable for anything other than normal use.

8.3. Any defects or incorrectly delivered products must be reported to Edorement in writing within 3 days of delivery. Returned products must be in their original packaging and in new condition. 

8.4. Edorement provides a 6 month warranty on discoloration of the jewelry. 

8.5. The warranty does not apply if:

- The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by a third party

- The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly and/or improperly

Article 9. Payment

9.1. Unless otherwise provided in the agreement or additional conditions, the amount due must be paid immediately after the agreement is concluded.

9.2. The consumer has the obligation to report inaccuracies in payment details provided or stated to Edorement without delay.

9.3. If the consumer does not meet his payment obligation on time, he will be granted a period of 14 days to meet the payment obligation. If payment is not made within this 14-day period, statutory interest will be charged on the amount still owed and Edorement is entitled to charge the extrajudicial collection costs incurred by him or her.

9.4. Payments are processed securely via an external payment provider in Shopify. 

 

Article 10. Delivery

Article 10.1. Edorement will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.

Article 10.2. The place of delivery is the address that the consumer has made known to the trader.

Article 10.3. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge.

Article 10.4. After dissolution in accordance with the previous paragraph, Edorement will refund the amount paid by the consumer without delay.

Article 10.5. The risk of damage and/or loss of products rests with Edorement until the moment of delivery to the consumer or a representative designated in advance and made known to Edorement, unless expressly agreed otherwise.

 

Article 11. Retention of title

Ownership of the delivered products only passes to the consumer once he has paid the total amount owed to the trader. The risk of the products passes to the consumer at the moment of delivery.

 

Article 12. Complaints procedure

12.1. Edorement has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.

12.2. Complaints about the performance of the agreement must be submitted to Edorement via info@edorement.com within a reasonable time after the consumer has discovered the defects, fully, in writing and clearly described. 

12.3. Complaints submitted to Edorement will be answered within a period of 14 days from the date of receipt. If a complaint foreseeably requires a longer processing time, Edorement will respond within a period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

 

Article 13. Additional provisions

13.1. The agreement between Edorement and the consumer to which these terms and conditions apply is exclusively governed by Dutch law.

13.2. The trader is entitled to amend these terms and conditions. Amendments to these terms and conditions only take effect after they have been published.