Privacy Policy

This privacy policy describes how Edorement collects, uses and discloses your personal data when you visit our site, use the service or make a purchase at Edorement.com or otherwise communicate with us. For the purposes of this privacy policy, "you" and "your" mean you as a user of the service, whether you are a customer, website visitor or another person whose information we have collected under this privacy policy. 

Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use and disclosure of your data as described in this privacy policy. If you do not agree with this privacy policy, do not use or access any of the services. 

 

Changes to this privacy policy 

We may edit this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal data 

To provide the services, we collect personal information about you from various sources, as set out below, and we do so for a period of 12 months. The information we collect and use varies depending on how you communicate with us. 

In addition to the specific uses set out below, we may use the information we collect from you to communicate with you, provide the services, comply with all applicable legal obligations, enforce applicable terms relating to the service, and protect our rights and the rights of our users or others. 

What personal information we collect 

The types of personal information we obtain from you depend on how you interact with our site and how you use our service. When we use the term ‘personal information’, we mean information that identifies you, relates to you, describes you or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you 

Information you provide to us directly through our services may include the following:  

• Basic contact details including your name, address, phone number and email. 
• Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.  
• Shopping information including the items you view, place in your cart or add to your wishlist.  
• Customer support information including the information you choose to include in your communications with us, for example when you send a message or contact us. 

Some features of our services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but if you do so, you may not be able to use or access these features. 

 Information we collect through Cookies 

We automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our site, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: 

• Companies that support our site and service, such as Shopify. 
• Our payment processors, who collect payment data (for example bank account details and your billing address) to process your payment, fulfill your order, provide you with the products and/or services you have requested and perform our contract with you. 
• When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
  

All information we obtain from third parties is treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of third parties. See the section below, Third-party websites and links, for more information.

How we use your personal data

• To provide products and services. We use your personal data to provide you with the services and to perform everything properly, including to process your payment, fulfill your order, send you notifications regarding purchases, returns, exchanges or other transactions, arrange shipping and enable you to post reviews and contact us. 
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products and/or services. This may involve using your personal data to better tailor the services and advertising on our site and other websites. 
• Security and fraud prevention. We use your personal data to detect, investigate and take action against possible fraudulent, illegal or malicious activity. If you create an account with us, you are responsible for keeping your account details secure. We strongly advise you not to share your username, password or other access details with anyone else. If you believe your account has been hacked, please contact us immediately. 
• To communicate with you. We use your personal data to provide you with customer support and improve our service. This is in our legitimate interest to respond to you, provide you with effective services and build a business relationship with you. 

Cookies

Like many websites, we use Cookies on our site. For specific information about the cookies we use in connection with supporting our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to support and improve our site and services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the service (in our legitimate interest to manage, improve and optimize our service). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.

How we disclose personal information

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes covered by this privacy policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services to you and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business marketing partners will use your data in accordance with their own privacy notices. 
• When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, for example to send you products or for social media widgets or login integrations, with your consent. 
  
• Within our corporate group, in our legitimate interest to run a successful business. 
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable obligations, to enforce applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.  

Over the past 12 months, we have disclosed the following categories of personal information and sensitive information (denoted by *) about users for the purposes set out above in "How we collect your personal data" and "How we disclose personal data": 

Category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Over the past 12 months, we have “sold” and “shared” personal data (as these terms are defined in applicable law) for the purpose of conducting advertising and marketing activities, as follows:

Category of personal information	Categories of recipients
Identifiers such as basic contact details and certain order and account information	Business and marketing partners
Commercial information such as data about products or services purchased and shopping information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Business and marketing partners

User-generated content

Within our services, you may post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of our service, this content is public and accessible to anyone.

We have no control over who has access to the information you make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use or misuse of information you disclose or receive from third parties.

Third-party websites and links

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not created or operated by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information on these sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be visible to other users of the services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners, except as noted on our services. 

Children's data

Our services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us to request that it be deleted.

As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” personal information of individuals under the age of 16 (as these terms are defined in applicable law).

Security and retention of your data 

Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the service, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Rights and choices

Depending on where you live, you may have some or all of the rights below with respect to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may deny your request, as permitted by law.

- Right to access / know. You may have the right to request access to the personal information we hold about you, including details regarding the ways in which we use and share your information. 

- Right to delete. You may have the right to request that we delete the personal information we hold about you.

- Right to correct. You may have the right to request that we correct inaccurate personal data we maintain about you.

- Right to portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.

- Right to opt out of sale, sharing or targeted advertising. You may have the right to instruct us not to ‘sell’ or ‘share’ your personal data, or to opt out of the processing of your personal data for purposes considered ‘targeted advertising’, as defined in applicable privacy legislation. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, we will, depending on where you are located, automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the site.

- Restriction of processing. You may have the right to ask us to stop or restrict the processing of personal data. 

- Withdrawal of consent. Where we rely on consent to process your personal data, you may have the right to withdraw this consent.

- Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our denial.

- Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed. 

You may exercise any of these rights where indicated on our site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

 

Complaints

If you have complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority.

International users 

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by staff and external service providers and partners in these countries. 

Contact

Should you have questions about our privacy policy, or do you have questions about any of the rights available to you? Then email us at info@edorement.com.