Refund & Returns Policy

At Edorement, we do everything we can to make sure you are happy with your purchase. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy. Read the details of our policy below. 

Return period: 

You have the right to return your order within 14 days of receipt without giving any reason. The return period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, take physical possession of the goods.

Conditions for returns:

1. The jewelry must be returned in its original condition and packaging.
2. The jewelry must not be worn, damaged, or altered.
3. Personalized jewelry (such as engraved items) cannot be returned.

Return process:

1. Return request: Within 14 days of receipt, send an email to our customer service at support@edorement.com with your order number and the reason for the return.
2. Return instructions: You will receive return instructions and a return form from us.
3. Shipping: Pack the jewelry carefully and include the completed return form. Send the package via a trackable shipping method to the return address we provide. As the sender, you are responsible, and we want to avoid any misunderstandings, which is why returning with Track&Trace is required. Return costs are at your own expense.  
4. Confirmation: Once we have received and inspected your return, you will receive a confirmation by email.

Refund Policy

Refund period: After receiving and inspecting the returned jewelry, we aim to process your refund within 14 working days.

Refund method: The refund will be issued via the same payment method you used for the original purchase. Depending on your bank or credit card company, it may take a few days before the refund appears in your account.

Shipping costs:

• Return costs: The costs of returning the jewelry are at your own expense, unless otherwise agreed.
• Shipping costs of the original order: Shipping costs of the original order will not be refunded, except in cases where we made a mistake with your order or the product is defective.

Exchanging a product: 

Ordered an item but want to exchange it for a different one? Send the item in question back within the return period and place a new order in the webshop.

Contact

If you have any questions about our return and refund policy, you can contact our customer service:

Email: support@edorement.com

Thank you for your understanding and cooperation. We appreciate your trust in Edorement and aim to give you a great shopping experience.

Kind regards,
The Edorement Team