Terms and Conditions
General Terms and Conditions
Article 1. Definitions
- Offer: Any offer made to the consumer.
- Consumer: The natural person acting outside the scope of a profession or business.
- Buyer: The consumer entering into an agreement with the seller.
- Agreement: The (purchase) agreement for the sale and delivery of products purchased by the consumer from Edorement, and…
- Edorement: The provider, entrepreneur, and seller of products and/or services to the consumer/buyer.
- Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
- Day: Calendar day.
- Entrepreneur: The natural or legal person offering products, (access to) digital content, and/or services remotely to consumers.
Article 2. Identity of the Entrepreneur Edorement
Sportlaan 29
5652 CP Eindhoven
Netherlands
Email: info@edorement.com
KVK:
VAT Identification Number:
Article 3. Applicability
3.1. These general terms and conditions apply to every offer from Edorement and every agreement between Edorement and the consumer.
3.2. Before the agreement (remotely) is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Edorement will indicate how the consumer can view the general terms and conditions, which will always be published on Edorement’s website, so the consumer can easily store them on a durable data carrier.
3.3. In exceptional situations, these general terms and conditions can be deviated from if explicitly agreed upon in writing with Edorement.
3.4. These general terms and conditions also apply to additional, modified, and follow-up purchases with the consumer.
Article 4. The Offer
4.1. If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.
4.2. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make an informed judgment. Edorement uses images that accurately represent the offered products and/or services. Edorement cannot guarantee that the colors in the images exactly match the actual colors of the product. Obvious mistakes or errors in the offer do not bind Edorement.
4.3. Every offer contains the necessary information to ensure that the consumer is clear on the rights and obligations associated with the acceptance of the offer.
4.4. Edorement has the right to refuse an agreement with a potential buyer for a valid reason.
4.5. Delivery times and deadlines mentioned in Edorement's offer are indicative, and the consumer has no right to terminate or claim damages due to exceeding these deadlines, unless explicitly agreed otherwise.
4.6. If an offer is made, this does not automatically apply to follow-up orders or reorders. Offers are valid only as specified to the consumer.
Article 5. Formation of the Agreement
5.1. The agreement is formed when the consumer accepts the offer and meets the conditions set.
5.2. If the consumer accepts the offer electronically, the entrepreneur will promptly confirm the acceptance electronically. As long as the acceptance is not confirmed by Edorement, the consumer may dissolve the agreement.
5.3. If the agreement is formed electronically, Edorement will take appropriate technical and organizational measures to secure the electronic transmission of data and will ensure a secure online environment. If the consumer can pay electronically, Edorement will take appropriate security measures.
5.4. Edorement is not bound by an offer if the consumer could reasonably have expected or should have understood that the offer contained an obvious mistake or typo. The consumer cannot claim rights based on this mistake.
Article 6. Right of Withdrawal and Cooling-off Period
6.1. The consumer has the right to exercise their right of withdrawal within the statutory 14-day cooling-off period for non-customized products.
6.2. The cooling-off period in section 1 starts on the day the consumer receives the product.
6.3. If withdrawal applies, the consumer must handle the products and packaging carefully. The product should only be unpacked or used as necessary to establish the nature, features, and operation of the product.
6.4. The costs of returning the product are the consumer’s responsibility.
6.5. If the consumer wishes to exercise their right of withdrawal, they must notify Edorement within the cooling-off period by sending an email to: info@edorement.com. Edorement will inform the consumer of the further return steps.
6.6. The consumer must return the product with all delivered accessories, if reasonably possible in original condition and packaging, with the reasonable and clear instructions provided by Edorement.
6.7. Products that cannot be returned due to customization are excluded from the right of withdrawal. This is explicitly stated in the offer.
6.8. The consumer is only liable for the depreciation of the product resulting from handling that exceeds what is necessary to determine the nature, characteristics, and functioning of the product.
Article 7. Performance of the Agreement
7.1. Edorement will perform the agreement to the best of its knowledge and ability.
7.2. The consumer must ensure that all necessary data, which Edorement indicates are required, or which the consumer reasonably understands are necessary for performing the agreement, are provided to Edorement in a timely manner. If the necessary data for performing the agreement is not provided on time, Edorement has the right to suspend the performance of the agreement.
7.3. Edorement is not liable for any damage resulting from Edorement’s reliance on inaccurate and/or incomplete data provided by the consumer, unless the inaccuracy or incompleteness was known to Edorement.
7.4. The consumer indemnifies Edorement against any claims from third parties that suffer damage in connection with the execution of the agreement and that can be attributed to the consumer.
Article 8. Compliance and Warranty
8.1. Edorement guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, reasonable requirements of soundness and/or usability, and the applicable statutory regulations and/or government regulations at the time of the agreement’s formation.
8.2. Edorement does not guarantee that the product is suitable for anything other than normal use.
Article 9. Payment
9.1. Unless otherwise agreed in the agreement or additional conditions, the amount due must be paid immediately after the agreement is concluded.
9.2. The consumer is obligated to notify Edorement without delay of any inaccuracies in the provided or stated payment details.
9.3. If the consumer fails to pay on time, they are given 14 days to fulfill their payment obligation. After failing to pay within this 14-day period, legal interest will be calculated on the outstanding amount, and Edorement has the right to charge the extrajudicial collection costs incurred.
Article 10. Delivery
10.1. Edorement takes the utmost care when receiving and executing product orders and evaluating service requests.
10.2. The place of delivery is the address the consumer has provided to the entrepreneur.
10.3. If delivery is delayed or if an order cannot be fully executed, the consumer will be notified within 30 days of placing the order. The consumer then has the right to dissolve the agreement at no cost.
10.4. After dissolution, Edorement will refund the amount the consumer paid without delay.
10.5. The risk of damage and/or loss of products remains with the entrepreneur until delivery to the consumer or an appointed and known representative, unless explicitly agreed otherwise.
Article 11. Retention of Ownership
Ownership of the delivered products transfers to the consumer only after they have paid the full amount due to the entrepreneur. The risk of the products transfers to the consumer at the time of delivery.
Article 12. Complaints Procedure
12.1. Edorement has a sufficiently publicized complaints procedure and will handle complaints in accordance with this procedure.
12.2. Complaints about the performance of the agreement must be submitted to Edorement within a reasonable time after the consumer has identified the defects, with a full and clear description.
12.3. Complaints submitted to Edorement will be answered within 14 days from the date of receipt. If a complaint requires longer processing time, Edorement will respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response.
Article 13. Additional Provisions
13.1. The agreement between Edorement and the consumer, to which these general terms and conditions apply, is governed exclusively by Dutch law.
13.2. The entrepreneur is entitled to amend these general terms and conditions. Changes to these terms are only effective once published.