Privacy policy

Privacy Policy

This privacy policy describes how Edorement collects, uses, and discloses your personal information when you visit our site, use our services, or make a purchase at Edorement.com, or otherwise communicate with us. For the purposes of this privacy policy, "you" and "your" refer to the user of the service. Whether you are a customer, website visitor, or another person whose information we have collected under this privacy policy.

Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your data as described in this privacy policy. If you do not agree with this privacy policy, do not use or access any services.

Changes to this Privacy Policy
We may edit this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data
To provide the services, we collect personal information from you through various sources, as outlined below, and we do so for up to 12 months. The information we collect and use varies depending on how you communicate with us.

In addition to the specific uses outlined below, we may use the information we collect from you to communicate with you, provide services, comply with any applicable legal obligations, enforce applicable terms related to the service, protect our rights and the rights of our users or others.

What Personal Information We Collect
The types of personal information we collect from you depend on how you interact with our site and how you use our service. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be linked to you. In the following sections, we describe the categories and specific types of personal data we collect.

Information We Collect Directly from You
Information that you directly provide to us through our services may include:

• Basic contact information, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Shopping information, including items you view, add to your cart, or add to your wishlist.
• Customer support information, including information you wish to include in communications with us, for example, when you send a message or contact us.

For some features of our services, it may be necessary for you to directly provide us with certain information about yourself. You can choose not to provide this information, but if you do, you may not be able to use or access these features.

Information We Collect Through Cookies
We automatically collect certain information about your interaction with our services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our site, including device information, browser information, network connection information, IP address, and other information about your interaction with the services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies that support our site and service, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account information and billing address) to process your payment, fulfill your order, and deliver the products and/or services you requested.
• When you visit our site, open or click on emails we send you, or interact with our services or ads, we or third parties with whom we partner may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
• All information we obtain from third parties is treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. See the section below, Websites and Third-Party Links, for more information.

How We Use Your Personal Information

• To provide products and services: We use your personal information to provide you with the services and to carry out everything properly, including processing your payment, fulfilling your order, sending notifications, handling purchases, returns, exchanges, or other transactions, arranging shipping, and enabling you to post reviews and contact us.
• Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or post, and displaying ads for products and/or services. This may involve using your personal data to better tailor the services and advertisements on our site and other websites.
• Security and fraud prevention: We use your personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. If you create an account with us, you are responsible for keeping your account details safe. We strongly advise you not to share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
• To communicate with you: We use your personal data to provide customer support and improve our service. This is in our legitimate interest to respond to you, provide effective services, and build a business relationship with you.

Cookies
Like many websites, we use Cookies on our site. For specific information about the cookies we use in relation to supporting our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to support and enhance our site and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the service (in our legitimate interest to manage, improve, and optimize our service). We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and ads on our site and other websites.

How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for legal purposes under this privacy policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services to you and advertise to you. We use Shopify, for example, to support personalized ads with third-party services. Our business marketing partners will use your data in accordance with their own privacy statements.
• When you give us an order, request, or otherwise provide consent to disclose certain information to third parties, for example, to send you products or for social media widgets or login integrations with your consent.
• Within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable obligations, enforce applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
• We have disclosed the following categories of personal information and sensitive information (indicated with *) over the past 12 months for the purposes outlined above under “How We Collect Your Personal Information” and “How We Disclose Personal Information”:

Category	Categories of Recipients
Identification data such as basic contact information and certain order and account details	Suppliers and third parties performing services on our behalf
Commercial information such as order data, shopping data, and customer support data	Business and marketing partners

We do not sell or share sensitive personal information for the purpose of profiling your characteristics.

User-Generated Content
Within our services, you may post product reviews and other user-generated content. If you choose to submit user-generated content in a public section of our service, it will be public and accessible to everyone.

We have no control over who accesses the information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you make available or receive from third parties.

Websites and Third-Party Links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not created or managed by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites.

Children’s Data
Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request its removal.

As of the effective date of this privacy policy, we have no actual knowledge of sharing or selling personal information from individuals under 16 years old (as defined by applicable law).

Security and Retention of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, all information you send to us may not be secure in transit. We recommend not using unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Rights and Choices
Depending on where you live, you may have some or all of the following rights with respect to your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right to Access / Know: You may have the right to request access to the personal information we maintain about you, including details regarding how we use and share your information.

• Right to Deletion: You may have the right to request that we delete the personal information we hold about you.

• Right to Correction: You may have the right to request that we correct any inaccurate personal data we maintain about you.

• Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.

• Right to Opt-Out of Sales, Sharing, or Targeted Ads: You may have the right to instruct us not to “sell” or “share” your personal data or opt-out of the processing of your personal data for targeted advertising, as defined under applicable privacy laws.

• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.

• Withdrawal of Consent: When we rely on consent to process your personal data, you may have the right to withdraw your consent.

• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.

Complaints
If you have complaints about how we process your personal data, please contact us using the details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us via the details below or submitting your complaint to your local data protection authority.

International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by staff and external service providers and partners in those countries.

Contact
If you have any questions about our privacy policy or any rights you have, please email us at info@edorement.com.